Shipping Policy

Last Updated: November 4, 2026

This policy applies to indoor swing loungers ordered from RIVQELIA™ at rivqelia.com. Before placing your order, review the delivery address and shipping details shown at checkout.

Processing and Delivery

We normally prepare orders for shipment within 2–5 business days. During holidays or major promotions, processing may take up to 6 business days. Business days are Monday through Friday, excluding public holidays.

The totals reflect normal processing. Allow one additional business day during peak processing periods. Carrier delays, severe weather, and customs clearance may extend transit. If we expect to miss the stated dispatch window, we’ll email you with a revised estimate and your options to accept the delay or cancel the unshipped order for a refund.

Shipping Fee and Import Charges

A flat shipping fee of $6.99 USD per order applies to destinations we serve. Confirm that we can deliver to your address and review the final order total at checkout.

For international orders, the recipient is responsible for any import duties, taxes, or customs clearance fees that are due on arrival, unless checkout expressly shows those charges as prepaid. Customs charges are separate from the shipping fee.

Tracking Your Lounger

We’ll email tracking details once your order ships. The carrier’s first update may take 1–3 business days to appear. Depending on the model, the seat, stand, or hardware may arrive in separate cartons. Check all tracking numbers in your shipment emails if only part of your order has arrived.

Address Changes and Cancellations

If you need to update your delivery address or cancel an order, email us as soon as possible with your order number and the requested change. We’ll check the order’s fulfillment status and confirm what we can do. If the order has already shipped, we’ll explain the available options under our Return and Refund Policy.

Missing or Damaged Deliveries

If tracking shows Delivered but you can’t locate the shipment, check the carrier’s delivery details and contact us with your order and tracking numbers. We’ll help investigate and confirm the next steps if the shipment is lost.

If a carton or item arrives damaged, a part is missing, or you receive the wrong model, contact us as soon as possible. Include your order number and, if available, photos of the item, packaging, and shipping label. Keep the cartons and packing materials while we review the issue. If a frame, stand, or suspension component arrives damaged or incomplete, pause assembly and use until we respond. Depending on the issue, we’ll confirm whether the next step is a replacement part, a replacement item, or a refund.

Customer Support and Business Information