Return and Refund Policy

Last Updated: November 4, 2026

This policy applies to indoor swing loungers purchased from RIVQELIA™ at rivqelia.com.

30-Day Returns

You can request a return within 30 calendar days of delivery. For a change-of-mind return, the lounger must be unused, unassembled, and in its original condition. Include all cushions, frames, stands, mounting hardware, instructions, and other components supplied with your model. Keep the original packaging and any attached tags, and provide your order confirmation or other proof of purchase.

These conditions apply to our voluntary return window. Any mandatory consumer rights for faulty, damaged, or incorrectly supplied goods remain available.

How to Start a Return

1. Email service@rivqelia.com with your order number, the product name, and the reason for the return.
2. Wait for our confirmation. If the return is approved, we’ll send packing instructions, the designated return address, and any applicable label or pickup details.
3. Follow those instructions and keep your tracking number or pickup receipt until the return is complete.

Some loungers ship in multiple cartons or require a freight pickup. Please wait for the model-specific instructions before booking a carrier or sending any package.

Who Pays for Return Shipping?

If we arrange a paid return label or freight pickup for a change-of-mind return, we’ll tell you the cost before you agree to use it.

Damaged, Defective, or Incorrect Orders

If your lounger arrives damaged, is missing parts, or differs from what you ordered, contact us as soon as you can. Include your order number and, if available, photos of the item, affected part, packaging, or shipping label. If the frame or suspension hardware is damaged or incomplete, pause assembly and use while we review your request.

We’ll explain the next steps, which may include supplying a missing part, replacing the item, or issuing a refund, depending on the issue and your applicable rights.

Exchanges and Return Exceptions

If you want a different model or finish, request a return for the original item and place a separate order for the replacement. Availability and pricing are shown when you place the new order.

Gift cards, items made to your specifications or clearly personalized for you, and items clearly marked Final Sale before purchase are excluded from the voluntary 30-day return window where permitted by law. A discount alone does not make an item final sale.

Refund Timing

After receiving and inspecting your return, we’ll email you with the outcome. We issue approved refunds to the original payment method within 10 business days of approval. Your bank or payment provider may need additional time to post the credit.

If more than 15 business days have passed since approval and the refund still hasn’t appeared, contact us with your order number.

EU Right of Withdrawal

Where EU consumer withdrawal rules apply, you generally have 14 calendar days after delivery to tell us that you wish to withdraw from an eligible online purchase without giving a reason. To do so, email us a clear statement of your decision and include your order number. This statutory right is separate from our voluntary 30-day policy and is governed by the applicable withdrawal rules. Your Europe

Return Address and Customer Support

Use the return address provided for your order. The business address below identifies the store operator.